Internal Sales Executive

As an internal sales executive, you will be responsible for enabling your external sales colleague(s) to hit their sales target.

The primary objective is to provide such a high level of service to our customers that your external sales colleague(s) can confidently attend numerous meetings or events without worrying about their customers being attended to.

You will represent your external on customer calls, through e-mails, sometimes on client visits, and will play a crucial role in successfully hitting the sales team target.

80% of the work described in this job spec should be completed by Internal Sales however we expect the External Sales colleague to contribute to the other 20% when available

Responsibilities

Key deliverables of this role include:

• Booking external meetings for your external colleagues to attend with current senior stakeholders or new stakeholders across their customers
• Proactively book meetings with new contacts within our existing customers to expand our delivery of services. E.g locating contacts within an existing client’s organisation to set up meetings for your external to cross sell other products, e.g DFIR or Cloud services.
• Proactively contact lapsed clients and create meetings for your external to attend.
• Where your external has established a net new logo client, setting up meetings to secure and deepen the relationship.
• Booking and attending quarterly review meetings with relevant stakeholders for larger customers
• Project managing engagements end to end including any calls required to enable the project to run smoothly
• Managing BAU work from start to finish to allow the external time to focus on new business requirements.
• Managing external’s backlog of work, to ensure work is being booked in.
• Booking and hosting kick off calls & wash up calls from engagements, capturing any follow up recommendations for future work.
• Using your knowledge to create complex proposals for customers when needed
• Ensuring invoices are submitted and paid quickly, efficiently and handling any objections that could delay payment.
• Partnering with the finance team to ensure smooth, accurate and on time payments are made from customers.
• Working with the scheduling team to get the best dates for your customers and PTP
• Working with the scoping team to get the scope detail that your customer requires
• Identifying sales opportunities within current customers and working with your external to convert these into won work.
• Build and maintain strong relationships with key stakeholders
• Managing challenging client requests, issues or escalations
• When the external is on leave, being the main point of contact to ensure work is seamlessly continuing in their absence.
• Managing your diary to ensure you and your externals have adequate cover across all accounts at any time, ie staggering annual leave arrangements.

Measurement

• The target your external colleague(s) hold will be their main responsibility however you will share some of this responsibility and reward
• There will be KPI’s, including booking external meetings.

KPIs

• Organise and support at least 5 face to face meetings per external per month
• Backlog Management – No backlog older than 30 days unless there is a good reason, and this is documented and approved by the Sales Manager
• Delivery figure over target per quarter

How to apply

Send your CV with a covering email to:[email protected]

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