Pen Test Partners / PTP is looking for an experienced Account Manager, with a minimum of 5 years’ experience in the Cyber Security industry. The primary objective of the role is to ensure that your accounts meet their targets for the year through upselling, cross selling, and building strong relationships.
You will engage with clients who are not currently using all of PTP’s services, consult with them to understand their needs, and offer tailored solutions that are beneficial for the client and profitable for PTP. The role requires a proactive approach to sales, excellent communication skills, and the ability to build and maintain strong relationships.
You will also represent the sales team at account meetings and events.
There is an expectation for you to do an element of new business as well build existing accounts.
Responsibilities
Key deliverables of the role include:
- Building and maintaining strong long term relationships
- Understanding client needs and expectations
- Ensuring excellent customer service
- Frequent communication
- Building and developing account plans
- Finding upsell, cross-sell, and renewal opportunities
- Monitoring account performance and reporting back to the business
- Working closely as a team with your internal sales representative
- Representing your clients in PTP
- Gathering and sharing feedback from your clients
- Identifying and communicating new business opportunities within your current accounts but also new logos
- Staying up to date on PTP services and products and wider Cyber developments
- Negotiating opportunities and longer term contracts
- Conflict resolution
Reporting
Present relevant and accurate management information on the performance of your accounts to your sales manager.
Provide detailed reporting and forecasting via Salesforce to the sales manager to enable them to build an accurate forecast for their team.
Actively measure and monitor the performance of your accounts including activity, status, performance, and client feedback, and produce account growth plans.
Measurement
You will be measured against revenue targets and KPIs on account meetings and opportunity creations.
Qualifications
- A minimum of 5 years selling cyber security services is essential, including but not limited to pen testing, incident response, and consulting
- Strong understanding of sales principles and customer service practices
- Excellent communication, negotiation, and interpersonal skills
- Proficiency in using CRM software, particularly Salesforce
- Ability to work independently and as part of a team
- Strong organisational and time management skills
Benefits include:
- Competitive salary based on experience
- 25 days holiday + 8 bank holidays
- Private Medical Insurance and Healthcare Benefit on completion of probation
- Life insurance cover
- Group personal pension
- Financing available for training and conference attendance
- EV lease salary sacrifice scheme on completion of probation
- An environment where you can flourish, learn, and grow, as a person not just as an employee
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